Product Return
Information
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Shipping & Returns
Shipping Information
Our shipping rates are as follows: Australia Post realtime rates. All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@totalantenna.com.au.
Refund & Returns
At Total Antenna we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from us to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact us at sales@totalantenna.com.au
Change Of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Good Damaged In Transit
If any goods arrive damaged, please contact us at sales@totalantenna.com.au as soon as possible. Total Antenna will arrange to have the damaged goods returned to our warehouse and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Delivery Charges
Where Total Antenna considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Total Antenna will be at Total Antenna’s cost.
Returns & Repairs
You may return goods we have delivered to you by mail by contacting sales@totalantenna.com.au. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Returns Process
Products requiring a return for warranty purposes or any other purpose will not be accepted unless the customer obtains a Return Authorisation Number (RAN) from Total Antenna in writing prior to returning the product. RA Numbers may be obtained by filling the return information form or by email (sales@totalantenna.com.au) and must state the associated Invoice Number, date of purchase, serial number and reason for return. RA Numbers are issued at the discretion of Total Antenna and are subject to the manufacturer accepting the warranty claim. To return an item, please send it to:
PO Box 210 Belair SA 5052
And also include the following information:
- Your Return Authorisation Number and Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
Product Returns
Authorisation Number (RAN).
Privacy Policy
Total Antenna is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Total Antenna Web site and governs data collection and usage. By using the Total Antenna website, you consent to the data practices described in this statement.
Collection Of Your Personal Information
Total Antenna collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Total Antenna also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by www.totalantenna.com.au. This information can include: your IP address, browser type, www.totalantenna.com.au, access times and referring Web site addresses. This information is used by Total Antenna for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Total Antenna Web site.
Use Of Your Personal Information
Total Antenna collects and uses your personal information to operate the Total Antenna Web site and deliver the services you have requested. Total Antenna also uses your personally identifiable information to inform you of other products or services available from Total Antenna and its affiliates. Total Antenna may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Total Antenna does not sell, rent or lease its customer lists to third parties. Total Antenna may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Total Antenna may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to www.totalantenna.com.au, and they are required to maintain the confidentiality of your information.
Total Antenna does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Total Antenna keeps track of the pages our customers visit within www.totalantenna.com.au , in order to determine what Total Antenna services are the most popular. This data is used to deliver customized content and advertising within Total Antenna to customers whose behavior indicates that they are interested in a particular subject area.
Total Antenna Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Total Antenna or the site; (b) protect and defend the rights or property of Total Antenna ; and, (c) act under exigent circumstances to protect the personal safety of users of www.totalantenna.com.au, or the public.
Use Of Cookies
If any goods arrive damaged, please contact us at sales@totalantenna.com.au as sooThe Total Antenna Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.totalantenna.com.au pages, or register with www.totalantenna.com.au site or services, a cookie helps www.totalantenna.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.totalantenna.com.au features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.totalantenna.com.au.
Security Of Your Personal Information
Total Antenna secures your personal information from unauthorized access, use or disclosure. Total Antenna secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).
Changes To This Statement
Total Antenna will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Total Antenna encourages you to periodically review this Statement to be informed of how Total Antenna is protecting your information.
Contact Information
Total Antenna welcomes your comments regarding this Statement of Privacy. If you believe that Total Antenna has not adhered to this Statement, please contact Total Antenna at sales@totalantenna.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Condition Of Use
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.